Support Policy
Tyler Ullery
Last Update hace 2 años
Support Channels
| Channel | Information | Contact |
| Helpdesk | Tickets can be submitted via the "Create a Ticket" button on our HelpDesk. | https://skillxpand.tawk.help/ |
| You can send your queries directly to our agents. | [email protected] |
Support Hours
Our support agents are available to assist you Monday to Friday from 9 am to 5 pm Eastern Standard Time (EST).
Response Times
Tickets will be answered in the order they are received.
Escalation Procedures
If you wish to escalate an issue, you may request escalation within the ticket. The process is as follows:
Supervisor Review: The ticket and accompanying documentation will be reviewed by a supervisor.
Reply: The supervisor will reply to the ticket, adhering to our queue system where tickets are answered in the order received.
Business Client Support
Business clients requiring support should contact their designated account manager, as outlined in the welcome email upon signing with SkillXpand. Support agents can assist in finding the account manager's contact information but cannot provide direct support for business client inquiries.
Employment Inquiries
Please note that our support channels are not suitable for employment inquiries. Any tickets opened for employment questions or inquiries will be closed without a response.